Privacy Policy
Sévoré Aesthetics takes the protection of your privacy very seriously. We will only use your personal information to deliver the services you have requested from us and to meet our legal responsibilities. This privacy statement explains how we collect and use personal information.
Sévoré Aesthetics is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018).
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
You agree that you do not object to us contacting you whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. You may withdraw this consent by emailing us to that effect.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The personal information we collect from you will vary depending on the services you engage us to deliver. The data we collect and process may include:
Personal details such as your name, address, mobile number, email address and date of birth
Medical history and prescription details
Your occupation and any health risks associated with it
Photographs recording the progression of your treatments
Details of our interactions with you and the services we have provided to you
Transactional information used in the payment of services
Testimonials photographs, videos and text which you may have provided and consented for us to use
WHERE DO WE COLLECT THE INFORMATION FROM?
You provide us with your personal information through:
Telephone enquiries
Consultations
Completing questionnaires and forms in our clinic and online
Submitting to us an onward referral from a third party e.g. your GP / dentist
Online purchasing through our ecommerce store
Taking part in marketing surveys or competitions
HOW DO WE USE YOUR PERSONAL INFORMATION?
Personal information is processed to enable us to provide related services to you. The purpose for which the personal information is processed may include any or all of the following (the list is non-exhaustive):
To deliver services and recall you for maintenance treatments
To verify your identity when required
To communicate with you by post, email and telephone
To deliver telephone / ecommerce orders to your postal address
To process financial transactions
To maintain records and meet legal responsibilities
All Sévoré Aesthetic employees, with access to your information, have a duty of care and confidentiality to protect your information under the regulations we are required to follow.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct them promptly.
We endeavour to take all reasonable steps to protect your personal information, however we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION FOR?
We are required by legislation, other regulatory requirements and our insurers to retain your data even after we have ceased to provide services to you. The period of retention may vary, but typically is 5-7 years. To ensure compliance with all such requirements. it is policy of the firm to retain all data for a period of seven years from the last time we engaged with you.
Data storage is annually reviewed and:
Electronic data that has passed its retention period is deleted.
Paper records that have passed their retention are shredded using a registered and certified confidential service.
HOLDING PERSONAL INFORMATION OUTSIDE THE EAA
Sévoré Aesthetics does not hold confidential personal data outside the EAA. However, if you subscribed to certain web services, such newsletters or competitions, then your contact details, e.g. email, provided at subscription may be stored outside the EAA depending on the service provider.
USING OUR WEBSITE
We use cookies in our website to collect data. Cookies are small text files stored on your computer by your browser. They help us to improve your online experience with our website and enabling the site to remember you.
Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from us, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
We use tracking cookies from Google Analytics, MailChimp, Facebook and Twitter, to see how you use our website, how we can improve it and enable us to show more relevant content for you.
When you visit www.sevore.co.uk you may notice some cookies that aren’t related to Sévoré Aesthetics. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
If you take the opportunity to ‘share’ www.sevore.co.uk content with friends through social networks – such as Facebook and Instagram – you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
For impartial information on how to manage cookies visit the Information Commissioner’s Office website.
YOUR RIGHTS
Access to your information – You have the right to request a copy of the personal information about you that we hold.
Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information – You have the right to ask us to delete personal information about you where:
You consider that we no longer require the information for the purposes for which it was obtained.
We are using the information with your consent and you have withdrawn your consent.
You have validly objected to our use of your personal information.
Our use of your personal information is contrary to law or our other legal obligations.
WITHDRAWING CONSENT TO USE INFORMATION
Where we use your personal information with your consent you may withdraw that consent at any time, and we will stop using your personal information for the purpose(s) for which consent was given provided:
We are not required by regulation or law to maintain what we are doing until a retention period has passed.
Should you have entered into a testimonial agreement with us you have repaid any money due from early termination of the agreement as set out in the agreement.
OBJECTING TO HOW WE USE YOUR INFORMATION
You have the right at any time to require us to stop using your personal information for direct marketing purposes.
RESTRICTING HOW WE MAY USE YOUR INFORMATION
In some cases, you may ask us to restrict how we use your personal information. This right might apply where there is no longer a basis for using your personal information, but you don’t want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
AUTOMATED PROCESSING
Sévoré Aesthetics do not use automated processes to make decisions that significantly affect you. Should this change we will inform you. Should we in the future use your personal information in such a way you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision.
GENERAL DATA PROTECTION REGULATION (GDPR) (2018)
Due to the GDPR changes effective from May 25th 2018 we have also added the following to our current privacy policy:
This privacy policy notice is for this website; http://www.sevore.co.uk and served by Sévoré Aesthetics and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website.
Policy key definitions:
“I”, “our”, “us”, or “we” refer to the business, (Sévoré Aesthetics).
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies means small files stored on a user’s computer or device.
PROCESSING OF YOUR PERSONAL DATA
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
Lawful basis: Consent; you have consented to read our information by choosing to click on our website. You have consented to receive information that is relevant to our products and or services by subscribing to our newsletter or opting in. You can unsubscribe or opt out any time by clicking the relevant link on the information that we emailed to you. Your submitted contact information will remain logged until you decide to opt out or unsubscribe. Alternatively, you can email us info@sevore.co.uk
We process your information in the following ways:
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.sevore.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site;
If you contact us, we may keep a record of that correspondence;
if you complete surveys that we use for research purposes (although for the avoidance of doubt, you do not have to respond to such surveys), the information which you provide in response to that survey;
Details of transactions you carry out through our site and of the fulfilment of your orders; and
details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.IP ADDRESSES AND COOKIES
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third-party website.
Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason as detailed on we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
Estimate our audience size and usage pattern;
Store information about your preferences, and so allow us to customise our site according to your individual interests;
Speed up your searches; and recognise you when you return to our site.You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Please note that our advertisers and or 3rd party direct mailing companies may also use cookies, over which we have no control.
Data retention period: We will continue to process your information until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third-parties. / We do share only your personal information that is legal & necessary with third parties and they include;Information you give us.
You may give us information about you by filling in subscription forms or forms on a payment site, e.g. www.worldpay.com or by corresponding with us by phone, e-mail, web chat or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and photograph. If you give us information on behalf of someone else, you confirm that you have given them the information set out in this notice and that they have given permission for us to use their information as set out in this notice.
If you choose to participate in the purchase of gift vouchers, either as an individual or as a business, your email address may be used to send you an invoice via PayPal (paypal.com) or pay by card using card services provided by Sum up or Bank Transfer and may be used to accept payments from you or to issue refunds where needed. We may in the future use other payment gateways and merchants; the identity of which will be shown in the shopping cart area of our site. This information is kept to allow us to meet our contractual obligations to you. If we choose to use any other payment gateway or merchant then this will be clearly identified in the shopping/payment area
Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We may disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or otherwise permitted under law to do so, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud/crime protection and investigation and credit risk reduction.
We handle subject access requests in accordance with the GDPR.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Transparent Privacy Explanations
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Sponsored links, affiliate tracking & commissions
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Our website currently does not but may in the future contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self-served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However, we do not control the actual adverts seen / displayed by our advertising partners.
Clickable sponsored or affiliate links may be displayed as a website URL or as a titled text link.
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.
We do choose to use advertising partners in these ways it will be to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.
If you have any concerns about this, we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time.
Where you have given us your consent to the specific processing of your personal data please note you have the right to withdraw that consent at any time. Should you wish to withdraw your consent please contact us at the address above or email info@sevore.co.uk
CONTACT INFORMATION AND FURTHER ADVICE
To seek further information, make a request or a complaint please contact our Privacy Office on info@sevore.co.uk or call (07734354263) or write to Privacy Officer;
Sévoré Aesthetics
19 Morland Avenue
Worthing
West Sussex
BN14 8PX
Complaints
We seek to resolve directly all complaints about how we handle personal information, but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone 030 123 1113